Frequently Asked Questions

What payment methods do you accept?

We accept all major credit cards.

What is the return or exchange policy?

We strive to ensure that you are fully satisfied with your purchase. However, please note that all sales are final and we do not accept returns or exchanges at this time. We recommend reviewing product details and sizing information carefully before completing your purchase. If you have any questions or need assistance prior to buying, our customer support team is here to help.

How long does shipping take?

Please allow 2-3 weeks for delivery of your order. You'll receive an email with how to track your order once it has been dispatched.

How can I track my order?

You'll receive an email with instructions on how to track your email once your order has shipped.

What should I do if my order arrives damaged or defective?

Please contact our support team here within 72 hours of receiving the product with photos of the damaged or defective item.

Can I cancel or modify my order after it’s been placed?

As long as your order has not shipped, you may cancel it or modify it. If it has shipped, unfortunately we are not able to cancel or modify it.

How do I choose the right size for my product?

Each product has a size chart link with measurements to help!

How can I contact customer support?

You can contact us via email (merch@allyourfriendsfestival.com) or through our contact page, and we’ll be happy to provide the information or support you need. Our team is available from 9:00 AM to 5:00 PM EST and strives to respond as quickly as possible.

What should I do if I have a question that isn’t answered here?

If you have a question that isn’t covered in our FAQs, we’re here to help! Please reach out to our customer support team for assistance. You can contact us via email (merch@allyourfriendsfestival.com) or through our contact page, and we’ll be happy to provide the information or support you need. Our team is available from 9:00 AM to 5:00 PM EST and strives to respond as quickly as possible.